At DCR HARVEST LLC, we aim to deliver high-quality marketing services and client satisfaction. Because our services involve time, strategy, and digital work that cannot be “returned,” our refund policy is designed to be fair, transparent, and compliant with payment processor guidelines.
This policy explains when refunds may be granted, how disputes are handled, and what conditions apply to all payments made to the agency.
2. Refund Eligibility
Refunds may be provided under the following circumstances:
A. Duplicate or Accidental Payments
If a client is charged twice for the same service or submits a payment by mistake, a full refund of the duplicate/accidental payment will be issued.
B. Services Not Delivered
If the agency fails to begin work within the agreed timeframe, and no deliverables or strategic work have been produced, the client may request a full refund.
C. Failure to Meet Agreed Deliverables
If the agency does not deliver the agreed-upon milestone(s) outlined in the contract or project proposal, the client may be eligible for a partial refund, depending on the percentage of work completed.
D. Campaign or Project Cancellation (Before Work Begins)
If a client chooses to cancel before any work has started, the client will receive a full refund, minus any third-party fees (software, tools, ads credit already purchased, etc.)
3. Non-Refundable Conditions
Refunds will not be issued under the following circumstances:
A. Work Has Already Been Delivered or Started
Once the agency has:
- Spent hours on strategy
- Created content or designs
- Set up ads, analytics, or tracking
- Conducted research or planning
…the client is not eligible for a refund.
B. Results Not Guaranteed
Marketing inherently involves variables the agency cannot control (market conditions, competition, product quality, budget, etc.). Therefore, lack of desired results or sales does not qualify for a refund.
C. Retainers, Monthly Contracts & Subscription Services
Monthly retainers cover time, expertise, and allocated staff resources. These payments are non-refundable once the billing cycle begins.
4. Advertising Budgets
Any funds spent on:
- Facebook Ads
- Google Ads
- TikTok Ads
- Or other paid media platforms
…are non-refundable, as these are paid directly to third-party platforms.
5. Requesting a Refund
To request a refund, clients must:
- Submit a written request to Contact@Dcrharvest.com
- Provide proof of payment and a detailed explanation
- Allow the agency 5–10 business days to review the request
The refund request will be evaluated based on:
- Work completed
- Time invested
- Third-party costs incurred
- Terms in the signed service agreement
6. Dispute & Chargeback Prevention
We encourage clients to contact us directly to resolve any issues before filing a dispute with their bank or payment processor.
Our agency maintains:
- Detailed service agreements
- Clear project timelines
- Documented proof of work
- Communication records
These documents are used to resolve misunderstandings quickly and avoid unnecessary chargebacks.
7. Refund Processing Timeline
Approved refunds will be processed within:
- 3–7 business days for card payments
- 5–10 business days for bank transfers
Processing time depends on the client’s bank or payment platform.
8. Policy Acceptance
By making a payment to DCR HARVEST LLC, the client acknowledges that they have read, understood, and agreed to this Refund Policy.