Questions & Answers
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CONTACT INFORMATION
50 East 52nd Street
Brooklyn, NY 10022
United States
+1322224332
+4643758533
Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.
Shopping Information
How do I get in touch with your customer service team?
For all inquiries, please email [email protected] You can also leave us a message by clicking our chat widget at the bottom right corner, and entering your email address and issue.
Live chat assistance is available Monday through Friday from 7:30am - 4:30pm PST! We are closed on most United States holidays. We aim to respond to all emails within 72 hours (excluding weekends and holidays).
Can I make changes or cancel my order?
Yes we offer a 30 days money back guarantee. So within 30 days of placing your order you can return or make changes.
I am an international customer. Do I have to pay for customs and taxes?
That will depend on your country regulations and other factors like order quantity.
What payment methods do you accept?
We accept most major credit/debit cards and other payment methods such as Zelle, Apple Pay, Bank Transfer etc, visit our payment policy page for more details.
How can I apply a coupon code?
When you are ready to checkout go to your cart and click “Checkout. On the right side you will see a field that says “Discount Code”, please enter your discount code and click apply. Please note that some coupon codes require log in to apply.
I received the wrong item.
Oh no! This is a very rare occurrence and unusual since all orders go through a 3-step verification system where every product is UPC barcode scanned prior to shipping. If you received an incorrect item please kindly contact us for further Assistance.
Do you offer free shipping?
Yes we Do offer free shipping.
Do you ship to PO boxes?
Yes, we ship to PO boxes.
What are the delivery times?
Shipping estimates depend on the country ship to which shipping option you choose during checkout, and can always vary due to customs, postal service or time of the year.
How long does my order take to process?
3 to 5 Days. Kindly visit our Shipping policy page for more details.
How do I apply for Wholesale/Distribution?
Applying is easy! Simply Contact us for an Application form.
Can I change the shipping address for my order?
Changes can only be made when an order is in the “Processing” stage. Once an order has been shipped we can no longer make any changes.
I am missing item(s) in my order.
Oh no! We are very sorry for the inconvenience. This is a very rare occurrence since all orders go through a 3-step verification system where every product is UPC barcode scanned prior to shipping. Please kindly contact our customer service team.
I received broken/damaged item(s).
Oh no! We are very sorry about the damage, this sometimes happens during transit no matter how much care and protection is taken due to pressure, heat or mishandling by delivery service.
Please kindly Contact us.
